Answer pet owner texts and calls between visits

The problem

Front desks get flooded with the same questions about refills, hours, food, post-op recovery and 'is this an emergency?', and calls go to voicemail during the busiest hours.

How AI solves it

A two-way texting and phone platform answers routine questions using the clinic's own approved answers, takes refill requests, and books appointments. Anything that sounds urgent gets flagged to a technician right away, with clear 'go to the ER now' guidance written and approved by the doctors. AI never gives a diagnosis.

Tools that do this

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• Weave
• PetDesk
• ChatGPT

What you can expect

Time saved: 1-2 hrs/day of front-desk phone time (estimate)
Cost saved: Fewer missed calls and lost appointments (estimate)
Difficulty: Medium

Industry guides: AI for Veterinary Clinics & Animal Hospitals

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